We know plans change and sometimes life gets in the way of a great ride.
CycleHosts offers you a full refund on Day Ride bookings up to 48 hours prior to the ride start, less an $11 admin fee. Or we can hold a full credit for your next ride.
If you need to cancel your weekend booking with us you have up to 45 days prior to the ride start date and we will provide you a refund less an $150 admin fee. If we can fill your place we can also hold a credit to the value of 75% of the event for your next ride.
We provide full refunds, less an admin fee of $250 per participant, up to 120 days prior to the start date. All cancellations must be received in writing and confirmed by return email.
Tour Refund Amounts
120 days or more before the tour begins: Full refund, less an admin fee of $250
120 – 60 days before the tour begins: Full refund, less $500
60 – 31 days before the tour begins: 50% of your tour price
30 – 0 days before the tour begins: No refund
Just email us the details and we will arrange the refund.
We strongly encourage all tour riders to have appropriate travel insurance.
We know it can be difficult scheduling time for a tour.
That’s why we offer a $150 deposit that lasts for 60 days. At the end of the 60 days, you can fully secure your place or obtain a full $150 refund.
By signing up to an experience offered on the CycleHosts Platform you agree to be bound by this Agreement.