+61 3 9018 7717 hello@cyclehosts.com.au

Cancellations

We know plans change and sometimes life gets in the way of a great ride.

Day Rides
CycleHosts offers you a full refund on Day Ride bookings up to 48 hours prior to the ride start, less an $11 admin fee. Or we can hold a full credit for your next ride.

 

Weekend Escapes
If you need to cancel your weekend booking with us you have up to 45 days prior to the ride start date and we will provide you a refund less an $150 admin fee.  If we can fill your place we can also hold a credit to the value of 75% of the event for your next ride.

 

Tours

We provide full refunds, less an admin fee of $250 per participant, up to 120 days prior to the start date.  All cancellations must be received in writing and confirmed by return email.

Tour Refund Amounts

120 days or more before the tour begins: Full refund, less an admin fee of $250

120 – 60 days before the tour begins: Full refund, less $500

60 – 31 days before the tour begins: 50% of your tour price

30 – 0 days before the tour begins: No refund

 

Just email us the details and we will arrange the refund.

We strongly encourage all tour riders to have appropriate travel insurance.

Tour Deposits

We know it can be difficult scheduling time for a tour.  

That’s why we offer a $150 deposit that lasts for 60 days.  At the end of the 60 days, you can fully secure your place or obtain a full $150 refund.  

Rider Agreement

Please read the terms in our Rider Agreement and all CycleHosts policies including the Privacy Policy and any Guidelines we publish, (collectively the Agreement) carefully before signing up to become a Rider.

By signing up to an experience offered on the CycleHosts Platform you agree to be bound by this Agreement.

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