We rate our rides with what we feel is the minimum skill and fitness level you need to have the most fun with us.
Full descriptions of these levels are available here
We know plans change and sometimes life gets in the way of a great ride. So CycleHosts offers you a full refund on Day Ride bookings (less an $11 admin fee) up to 48 hours prior to the ride start. Or you can hold a full credit for your next ride.
For Tour bookings, we allow full refunds (less an admin fee) up to to 120 days prior to the start date and 50% refund up to 60 days prior to the start date.
Just email us the details and we will arrange the refund.